AIM Infotech

Refund & Cancellation Policy

Last updated: October 30, 2026

This policy explains how cancellations and refunds work for services provided by AIM Infotech. It forms part of our Terms & Conditions. If your signed quote or agreement contains different terms, those terms apply. All amounts are in Canadian dollars (CAD).

Our approach

Our work is custom and time-based, so most of our costs are incurred as work is done. This policy aims to be fair to both sides: you pay for work completed, and you are not charged for work that has not started.

One-time projects (website, app, e-commerce, automation)

Deposits

  • A deposit of 50% is required to book your project and reserve our team's time.
  • If you cancel within 7 days of paying the deposit and before any work has started, we will refund your deposit in full.
  • Once discovery, design or development work has started, the deposit is non-refundable, except as described below.

Cancelling during a project

  • You may cancel a project at any time by written notice by email.
  • You pay for work completed up to the cancellation date, based on the milestones in your quote or our standard hourly rate as stated in your quote where milestones do not apply, plus any non-refundable third-party costs incurred for you.
  • If you have paid more than the value of completed work, we refund the difference within 14 business days.
  • Once paid in full for the work completed, you receive the completed deliverables as described in our Terms.

After launch or delivery

Completed and approved work is not refundable. If something we built does not work as agreed, tell us within 30 days of launch and we will fix it at no charge.

Monthly plans (website plans, SEO, IT support)

  • Monthly plans are billed in advance.
  • Monthly plans have a minimum term of 12 months, and you may cancel with 30 days' written notice. If you cancel before the minimum term ends, the remaining project balance (the part of the one-time build cost not yet paid through the plan) becomes due.
  • We do not provide partial refunds for unused days in a billing period.
  • On cancellation, ownership of the website transfers to you once the outstanding project balance is paid, and we will transfer hosting and your domain on request.

Third-party costs

Unless your quote says otherwise, you are responsible for third-party costs such as hosting, domains and software licences.

Costs paid to third parties on your behalf are non-refundable by us, including domain registrations, hosting, software licences, premium plugins or themes, stock media, app store fees and advertising spend. Any refund of such costs depends on the third party's own policy.

Cancellation by AIM Infotech

We may pause or end a project or plan if invoices are overdue, if a project is inactive for 60 days because we are waiting on you, or if continuing would be unlawful or breach our Terms. If we cancel for reasons not caused by you, we will refund any amount paid for work not yet done.

How to request a cancellation or refund

  1. Email hello@aiminfotech.ca with your name, company, project or plan and the reason for your request.
  2. We will confirm receipt within 2 business days and send a summary of work completed and any amount owing or refundable.
  3. Approved refunds are returned to the original payment method within 14 business days.

Disputes

If you disagree with an amount, please contact us first so we can try to resolve it. This policy is governed by the laws of Alberta and does not limit any rights you have under applicable consumer protection law.

Contact us

AIM Infotech · 404-17319 69 AVE NW, Edmonton, AB T5T 3S7, Canada

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